Ordering
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express and Maestro) through our Stripe-secured checkout, as well as PayPal, Apple Pay and Google Pay.
Can I place an order over the phone?
Yes. Our UK-based customer-service team takes phone orders on 0800 123 4567 from 8am to 6pm Monday to Friday and 9am to 2pm on Saturdays. Have your vehicle registration to hand and we will confirm the right part before taking payment.
Are your prices inclusive of VAT?
All prices shown on product pages, the basket and checkout are inclusive of UK VAT at the prevailing rate. A full VAT invoice is automatically emailed with your dispatch confirmation.
I haven't received my order confirmation email — what should I do?
Order confirmations are sent within five minutes of payment. If you can't find one, please check your spam or promotions folder first. If it's still missing, drop us an email at info@omq-wingmirrorparts.co.uk with the name and postcode on the order and we'll resend it straight away.
Delivery
When is delivery free?
Standard tracked next-day delivery is free on every UK mainland order over £50. Below that threshold, delivery is a flat £3.95. Highlands, islands and Northern Ireland incur a small surcharge calculated automatically at checkout based on your postcode.
What is the cut-off for next-day dispatch?
Orders placed before 3pm Monday to Friday are picked, packed and handed to our courier the same day for next-working-day delivery. Orders placed after the cut-off, or over a weekend or bank holiday, go out on the next working day.
How do I track my order?
As soon as your parcel is collected by the courier we email a tracking link and SMS notification with a one-hour delivery window on the morning of arrival.
Do you deliver at the weekend?
Yes — Saturday delivery is available as a paid upgrade (£6.95) at checkout for orders placed before 3pm on Friday. Sunday delivery is not currently offered.
Fitment
How do I identify the right mirror for my vehicle?
The quickest way is to use the vehicle finder at the top of every page — pick your make, model and year, and we'll only show you the parts that match.
What's the difference between stick-on and clip-on glass?
Stick-on glass bonds directly to your existing reflective surface with a strong double-sided adhesive — quick, tool-free and the right choice if the original glass is still in place. Clip-on glass replaces the whole glass-plus-backing-plate module by snapping into the motor housing — the only option when the original glass is already missing or loose.
Will the heated wiring connector match my original mirror?
Every heated unit we sell ships with the OE-spec connector for the platform listed. If your loom has been modified or you're unsure, give us a quick call and we'll confirm before you order.
Returns
How long do I have to return an item?
You have 30 days from the delivery date to return any unused item in its original packaging for a full refund — no quibbles, no restocking fee.
Do you charge a restocking fee?
No. We never charge a restocking fee on returns within the 30-day window, and that includes change-of-mind returns.
How do I get a prepaid returns label?
Sign in to your account and open the order, then choose "Return an item" — a prepaid Royal Mail label is generated instantly and emailed to you as a PDF. Guest customers can request a label by emailing info@omq-wingmirrorparts.co.uk.
How do I make a warranty claim?
Every wing mirror and glass we sell carries a 2-year manufacturer-backed warranty. Email us your order number and a short description of the issue (photos help). We'll triage in one working day and arrange a free replacement or refund.
Account
Do I need an account to buy from you?
No — guest checkout is fully supported. You'll still get the order confirmation, tracking link and full VAT invoice by email. Creating an account is optional and takes about thirty seconds.
I've forgotten my password — how do I reset it?
Click "Forgotten password" on the sign-in page and enter your email address. We'll email a 6-digit verification code that's valid for 10 minutes. Enter the code on the next screen and you'll be able to set a new password.
How do I delete my account and personal data?
Email info@omq-wingmirrorparts.co.uk from the address on the account and we'll confirm deletion within 30 days. We are required to retain transactional records (invoices, returns) for 6 years for HMRC purposes, but these will be anonymised.